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CEPDCS100/NonCredit/INT - Critical Elements of Customer Service
|
Credits
0.00
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition. Demonstrate a customer service approach Understand how your own behavior affects the behavior of others Demonstrate confidence and skill as a problem solver Apply techniques to deal with difficult customers Make a choice to provide customer service
Registration Type
Continuing Education
Fees
GST
C$18.75
(
Fee Group
All) CE Communication Ski
C$375.00
(
Fee Group
All)
Instructors
Schmieding, Maike
Duration
11/21/2020 - 11/22/2020
Schedule
Saturday 8:00 AM - 4:00 PM; Keyano College Campu, Clearwater Building, Room 224
Sunday 8:00 AM - 4:00 PM; Keyano College Campu, ONLINE, Room ONLINE
Prerequisites
N/A
Corequisites
N/A
Credit Types
CE Complete Incomplt
Class
24
Seats
| 16
Remaining
Open (Minimum Met)
Primary population and other student populations allowed to register for this course:
Primary Population
# Others Allowed
# Others Registered
Campus
Keyano College - Main Campus
24
0
Program
NonCredit
24
0
College
Continuing Education
24
1
Department
Continuing Education
24
1
Curriculum
CE Comm Skill Devel
24
3