Self-Service - Section Details

2021 Fall Regular Semester
BUS 296/Lecture/A - Operations Management | Credits 3.00
Concepts and practices of the management of product quality in a business organization are introduced. The course will utilize a Total Quality Management (TQM) perspective. Initially, students will learn the principles by which a consumer-based definition of quality is determined, and then develop methodologies, tools and practices which ensure that quality is ‘built into’ products (meaning manufactured goods and/or services). Various tools, such as Pareto charts, x-charts and cause-and-effect diagrams will be developed, as well as more comprehensive techniques such as Quality Function Deployment (QFD). Relevant organizational issues such as the need for quality data and information systems and the role of leadership, will also be examined. Students will be expected to display competence in the use of the techniques and practices in various quality measurement and enhancement projects. Several group projects will be assigned. Prerequisites: BUS 110 and BUS 191 (BUS 111 highly recommended) **Until the last day to add classes, registration does not guarantee a seat in this class. Priority will be given to students in the second year of the Business Diploma Program. Students in alternate programs may be removed from the course registration if the class is oversubscribed.**

Registration Type	Traditional
Fees	N/A
Instructors	Shalini, Pratibha
Duration	8/31/2021 - 12/20/2021
Schedule	Thursday 9:00 AM - 10:20 AM; Keyano College Campu, Syncrude Centre, Room 112 Tuesday 9:00 AM - 10:20 AM; Keyano College Campu, Syncrude Centre, Room 112
Prerequisites	(( BUS 110 / Lecture <min grade = D, min credit = 3.00> or BUS 110 / Lecture <min grade = CR, min credit = 3.00> ) and ( BUS 191 / Lecture <min grade = D, min credit = 3.00> or BUS 191 / Lecture <min grade = CR, min credit = 3.00> )) or Instructor Permission Required from Zukic, Nermin
Corequisites	N/A
Credit Types	Letter Grade
Class	30 Seats \| 4 Remaining
	Open (Target Met)

Primary population and other student populations allowed to register for this course:

	Primary Population	# Others Allowed	# Others Registered
Campus	Keyano College - Main Campus	0	0
Program	Credit	0	0
College	Bus US Academic Upgr	0	0
Department	Business Admin	0	0
Curriculum	Bus Adm Mgmt Dip	30	1