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CEPDCS100/ConEd/01 - Critical Elements of Customer Service | Credits 0.00
While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This two-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition. Demonstrate a customer service approach Understand how your own behavior affects the behavior of others Demonstrate confidence and skill as a problem solver Apply techniques to deal with difficult customers Make a choice to provide customer service

Registration Type Continuing Education
Fees CE Communication Ski C$375.00 (Fee Group All) CE Tech Fee C$5.00 (Fee Group All)
Instructors Vlajic, Damjana
Duration 11/27/2021 - 11/28/2021
Schedule SatSun  8:00 AM - 4:00 PM;  Keyano College Campu, ONLINE, Room ONLINE
Prerequisites N/A
Corequisites N/A
Credit Types CE Complete Incomplt
Class 24 Seats | 17 Remaining
Open (Minimum Met)

Primary population and other student populations allowed to register for this course:
 Primary Population# Others Allowed# Others Registered
Campus  Keyano College - Main Campus240
Program  Continuing Education240
College  Continuing Education240
Department  Continuing Education243
Curriculum  CE Comm Skill Devel246